Ipswich Building Society has appointed finance industry veterans, Mark Nash and David Ridley, as new managers in its risk and compliance team.
For Head Office visitors, deliveries or GPS, our address is:
6-8 The Havens,
PO Box 547,
Suffolk. IP3 9WZ
Tel: 0330 123 0723
For calls from certain phone providers who offer cheaper or inclusive calls to standard telephone numbers please contact us on 01473 278400.
View a location map of our head office.
Please note that we are unable to offer transaction facilities at our head office. The nearest branch is at Ravenswood - 46 Hening Avenue, IP3 9QJ. Telephone 01473 273736.
Our general enquiry telephone number is manned between 09:00 and 17:00 Monday to Friday and 09:00 and 13:00 on Saturday. Local call rates apply - the Society does not receive income from this number. Please note Ipswich Building Society records some telephone calls for quality and training purposes.
Although we do all we can to ensure we provide a first-class service, sadly from time to time things do go wrong.
We are keen to be aware of your concerns as they help us identify ways in which we can improve the quality of service and possible training needs.
Complaints can be made via any of our branches or Society offices, by emailing email@example.com or by calling our central telephone number 0330 123 0723.
If you choose to put your complaint in writing, please provide us with your account number and a description of events leading up to your complaint.
While you can refer your complaint to the Financial Ombudsman at any time, they will need our consent to investigate complaints where:
Contact UsContact Us
If you need to contact us for interviews, opinions, case studies or for photographs of Ipswich Building Society, or to speak with our Chief Executive, please contact our Press Office, FTI Consulting Group, Ant Moore, Consultant, Strategic Communications, Ant.Moore@fticonsulting.com 020 3727 1737 or Joanne Palfrey, Head of Marketing and Brand, firstname.lastname@example.org 01473 278435.
Ipswich Building Society Head Office: PO Box 547, Ipswich, IP3 9WZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered on the Financial Services Register, Firm Registration Number (FRN) 104875.
Ipswich Building Society is a member of the Financial Ombudsman Service and The Building Societies Association. Ipswich Building Society participates in the Financial Services Compensation Scheme details of which can be found here. Ipswich Building Society complies with the Retail Banking Conduct of Business which sets standards of good practice for building societies and banks. Ipswich Building Society records some telephone calls for quality and training purposes.
We may monitor and record phone calls to ensure we have carried out your instructions correctly, to help us improve our service, to enable us to resolve complaints, and to help investigate or prevent fraud or other crimes. Any recordings we make are the property of Ipswich Building Society.
This site is intended for use by residents in the UK only. The information contained within these pages is believed to be correct at the time of publication but products and interest rates may be changed without notice.
Your home may be repossessed if you do not keep up repayments on your mortgage.