Ipswich Building Society has a mission statement, which is a list of clear and simple goals to help our members, staff and the wider community.
Ipswich Building Society is here to make it easier for people (predominantly in the East of England) to buy a home and save for the future. We offer simple products and the care and personal attention that makes for a great service. We reinvest our profits in the business to expand our services, improve our competitiveness and to benefit our members and the community.
Ipswich Building Society also encourages each of its staff, branches and departments to live by the following values:
Responsibility
Ipswich Building Society is an integral part of the community and is a good corporate citizen in relation to the community and the environment.
Fairness and Consistency
We believe that each of our members has a right to expect his or her relationship with the Society to be conducted in a fair and consistent manner. We see our members as individuals, with individual requirements and expectations.
Commitment and Professionalism
We believe our membership can only be well-served by having committed knowledgeable staff, with the ability and authority to meet the requirements and expectations of our members.
Total Customer Satisfaction
We encourage our employees to undertake personal development and advancement and we recognise and reward their achievements, creating a sense of pride in serving our membership and in providing total customer satisfaction.
Listening
We encourage and value feedback from our members and respond to their needs.
Ipswich Building Society has been operating in the local region for over 160 years and by keeping our values and goals simple and traditional we intend to stay true to our independent, mutual heritage.
