Ipswich Building Society

Introduction
Although we do all we can at Ipswich Building Society to ensure we provide a first class service, sadly from time to time things do go wrong. We are keen to be aware of your concerns as they help us to identify ways in which we can improve the quality of service and possible training needs. We aim to investigate your complaint, tell you what we are doing about it and do everything we can to help.

Our complaints procedure
If we cannot resolve your complaint by the end of the next working day, we will acknowledge your complaint and provide you with contact details of the person dealing with your complaint. If your complaint is not settled within eight weeks we will write to you to explain the reasons why and advise you when you should expect to receive our final response. At this point you can take your complaint to the Financial Ombudsman Service if you are dissatisfied with the time it is taking us to resolve your complaint.

We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied, following the completion of our review, you have the option to refer the matter to the Financial Ombudsman Service at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

The Financial Ombudsman will not consider a complaint until after the Society has had eight weeks to deal with the case or we have been unable to satisfy your complaint. A referral to the Financial Ombudsman must be made within six months of the date of our final response letter.

Conclusion
We very much hope that we can come to a satisfactory resolution of your complaint.

Register Your Complaint Now
You can register a complaint through our website. Simply email our Business Assurance Department on enquiries@ibs.co.uk with full details and contact information.