Although we do all we can to ensure we provide a first-class service, sadly from time to time things do go wrong.
We are keen to be aware of your concerns as they help us identify ways in which we can improve the quality of service and possible training needs.
Complaints can be made via any of our branches or Society offices, by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling our central telephone number 0845 230 8686.
If you choose to put your complaints in writing, please provide us with your account number and a description of events leading up to your complaint.
If we do not deal with your complaint to your satisfaction, you can refer it to the Financial Ombudsman Service. A leaflet is available detailing our complaint procedure and contact information for the Financial Ombudsman Service. You are at liberty to request a copy of this leaflet at anytime.
