To ensure Contact Centre’s sales targets are achieved through the delivery of high quality service and by promoting the Society’s products and services
Key Result Areas
To ensure all central contact with the Society is dealt with promptly, professionally and successfully (maintaining Society’s reputation for first class personal service)
To communicate (both inbound and outbound) to promote products and services in accordance with sales plans
To operate the Society’s Sales Opportunity Process and to adhere to the Society’s service standards
To achieve own sales and retention targets and daily objectives
To ensure that administration duties are performed accurately and in accordance with Society procedures
To effectively process all transactions ensuring no errors are made and that the till balances at the end of each day
To comply at all times with statutory and non-statutory regulatory requirements
To be responsible for own personal development and to keep up with current relevant issues in relation to own role and the Society
Scope and Range of the Job
Directly Supervising - not applicable
Budget Responsibilities - to operate within Branch Budgets
Committee Membership - not applicable
Other Responsibilities - not applicable
Qualifications and Experience
Minimum of 5 GCSE’s including Maths and English at Grades A-C or equivalent
