Ipswich Building Society
Person Specification
Job Title
 Contact Centre Assistant
Branch/Department
 Ipswich Central
Grade A
Responsible to Branch Supervisor/Senior Contact Centre Assistant
Hours of Work

Required to work 35 hours per week between 8am - 6pm (Monday to Friday)
Needs to be flexible with what shifts worked. Plus Saturdays between 8am - 1pm on a rota basis

Requirement Categories
Essential Requirement Desirable Requirement
Qualifications Min 5 GCSEs or equivalent including Maths and English at Grades A-C

A Levels or equivalent
Customer Service/Financial Service related qualifications
Experience

Contact Centre experience (non-scripted environment)
Competent Microsoft Office user
Sales experience

Financial Services Contact Centre experience
Strong knowledge of financial services market place
Sales experience
Experience of working to targets

Skills

Drive and determination
Communication
Team working
Numerate and Literate
Selling Skills
Attention to detail
Good or proficient keyboard skills

  
Knowledge  

Financial Services
Behaviours

Team player
Good communicator
Friendly disposition
Confident
Enthusiastic
Self motivated
Flexible

  
Motivation and Drive

Determination to exceed customer expectations
Self motivated and determined to succeed

  
Circumstances    
Miscellaneous
  

 

 
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