Ipswich Building Society

Ipswich Building Society is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it
When you use this website to send us an email (including online forms) the information you type (or select via forms) is sent through to us in the form of an email. This email is collected by the relevent person or department within Ipswich Building Society.
We will use this information to help us provide the best quality service to you as a customer. We will not distribute this information to any third party who is not working directly for or on behalf of Ipswich Building Society.

2. How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

3. Your consent
By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

4. About this website / Cookies
Ipswich Building Society reserves the right to gather statistics relating to website usage. Any information gathered is primarily for internal use to allow us to refine and improve our customer service. These statistics will not be made available to any third parties and do not include information that can be used to identify any individual. This does not affect your statutory rights.

Cookies are pieces of data created when you visit a site, and contain either numbers or 'strings' of text. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session.

This site uses a Cookie (called 'sectionEnd') to present the most relevant information to the user of the site. For example, if you are looking at the mortgage pages the site will present all relevant mortgage information to you. In this instance the cookie would be set as such: cookie name=sectionEnd value='mortgages'.

This is the only information contained within the cookie. The Cookie contains no personal information about the user.

Cookies on this site may safely be turned off by users without affecting how pages are displayed.

5. Data Protection Act 1998
This Act requires that we inform you that your feedback by email (including online forms) may include information about you (this is called 'personal data' in the Act) and that we are a 'data controller' for the purposes of the Act.
We may disclose this data to any person or organisation within Ipswich Building Society for the purposes for which it was collected or, where the Act allows disclosure.
As a data subject, you have the right to ask for a copy of the data and to ask for any inaccuracies to be corrected.

6. How to contact Ipswich Building Society
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please use any of the methods outlined on our 'Contact' page.