Introduction
Ipswich Building Society believes that its success is due to the high quality of personal service and advice it offers to its members and it will continue to build on this for a successful future.In this leaflet we aim to:

• tell you about your rights and obligations
• give you information to help you operate your savings account.

How to contact us
You can contact us by:

• visiting any of our branches listed on the back page of this booklet
• telephoning our help line number 0845 230 8686
• visiting our web site www.ibs.co.uk
• emailing us at enquiries@ibs.co.uk
• writing to our Head Office PO Box 547 Ipswich IP3 9WZ

Opening times
For confirmation of our opening times please call 0845 230 8686 (local call rates apply).

Special needs
If you have disabilities or need specific assistance let us know when you first contact us and we will endeavour to make our services accessible to you. Our branches are wheelchair accessible, with the exception of our Halesworth branch. We can offer large print on most items, audio induction loops at the majority of branches and have certain staff who can communicate with sign language. In some circumstances, we can provide home visits. Our website conforms to W3C XHTML 1.0Standards.

Opening an account
Our staff will take care to give you clear and appropriate information on the different types of savings and investment accounts we offer, to help you make an informed choice on the product that fits your needs. If you have already decided which investment product you want we will of course give you information on that account only.

You will always be provided with detailed information before you commit to any savings account. To open an account with the Society, you must be a UK resident and you will need to let us have:

• a completed application form detailing your name,address and date of birth
• at least the minimum investment amount for the type of account
• proof of your identity, and
• HM Revenue and Customs form R85, if applicable (see below under ‘Tax’).

Please note that we can refuse to open an account without giving any reason. There will not be any contract between us until we have opened an account.

Identification requirements
When you first open an account in your name, or the name of a child (under seven years of age) or become a signatory on an account with the Society you will be asked to provide proof of your identity. This is to reduce the risk of fraud and is in line with anti-money laundering legislation. Your name, current address and date of birth will need to be confirmed.

The Society will make any enquiries considered necessary to confirm your identity and address and (if appropriate) the identity and address of all those persons named on the account.

Existing Customers
Additional identification is not normally required. If your existing account has not been used for one year we will ask you to provide proof of your identity.

New Customers aged over 17 years, applying in branch
Original full UK photocard Driving Licence or original valid full UK Passport.

New Customers aged over 17 years, applying by post (NOTE: Original documents should not be posted to the Society)
Photocopy of full UK photocard Driving Licence or photocopy of valid full UK Passport.
Plus a personal cheque (issued by your bank/building society bearing your name and account number).

Alternative Evidence - If you do not have any of the above - acceptable evidence is one of the following:
Valid old style full UK driving licence
Recent evidence of entitlement to State or Local Authority benefit, tax credit, pension, educational or other grant
Current Council Tax letter or statement
Original current bank/debit or credit card statement (not printed from internet)
Recent utility bill (original not printed from internet)The Society has the facility to perform an electronic check of your identity, and if you agree, this may provide an alternative to the provision of documents above.

New Customers aged under 17 years
A photocopy of one of the following:

Birth certificate
Passport
NHS medical card
Child Benefit or Child Tax Credit document
National Insurance Card.

New Customers aged under 7 years
We will require additional identification for a parent or guardian.

If you are unable to produce any identification listed, our staff will be happy to give you full details of other acceptable documents.

Terms and conditions
The terms and conditions that apply to all our savings accounts are set out in Sections 1-24 of this booklet .Special conditions may apply to particular types of account.You will find them in the product specific terms given at account opening.

Charitable assignment
We require that, when you open an account, you agree to give to the Charitable Aid Foundation any windfall benefits to which you might become entitled on any conversion or takeover. This will apply for five years after the date of account opening. Any windfall payments from Ipswich Building Society passing to this charity would be distributed primarily to local causes. Please see the application form for further details.This requirement does not apply to you if you have been a member of the Society continuously since 2 October 2000.

Changing your mind
This section does not apply to fixed rate, tracker and Child Trust Fund accounts, or to accounts where the rate depends on rises and falls in the financial markets outside our control that may happen in the cancellation period.If you open a new account and then change your mind,then as long as you tell us, by writing to us at our Head Office within 14 days after the contract is entered into you can:

• have your money back or
• switch to another available account.

In this case, you will not have to:

• give any period of notice
• lose any interest on the account you are closing or
• pay any other charges.

Tax
Interest on your account will be paid 'net' (after taking off tax at the basic rate), unless you are entitled to receive it 'gross 'and you complete and let us have the HM Revenue &Customs form R85. Even if interest is paid net, you may be liable to pay additional tax depending on your income. For further details, please see the booklet ‘Taxation of Building Society Interest’, a copy of which is available on request.If you are under 16, the Form R85 must be completed (if appropriate) and signed by a parent or guardian. On reaching the age of 16, a new Form R85 (if appropriate)must be signed by you. If we do not receive this, interest will be paid net of tax.

Joint accounts
Unless the special conditions for a particular account specify otherwise, accounts can be opened in the names of two or more people (up to a maximum of four). Although joint accounts can be convenient, it is very important that you understand the consequences of having an account in more than one name. There are two options for how the account is set up:

• both signatures. For any withdrawal or on closure of the account, both of you will be required to sign the forms
• either signature. For any withdrawal or on closure of the account only one signature is required.

For any amendments to the account, both persons will be required to sign the form, whatever the withdrawal instructions. The person holding the passbook has access to the money.In both cases each account holder is individually and jointly responsible for the conduct of the account.If we are notified of separation, divorce or a dispute, both signatures will then be required for withdrawals and amendments to the account. You, or a solicitor must inform us in writing .Further details are set out in section 14 of this booklet. A booklet‘You and Your Joint Account’ is also available on request.

Data protection and confidentiality
Under data protection laws you have the right to see the personal records we hold about you. If you want to exercise this right, your written request should be sent to our Head Office address together with a cheque for the £10 fee charged and proof of your identity eg: photocopy of your passport or driving licence.Data held by us about you will be kept while you are a customer and may be held for six years after your relationship with us as a customer has ceased. You should always let us know if information we hold about you has changed, so that we can make sure it is updated.More details of the information we hold about you, and what we use it for, are contained in the account application form. We will treat all your personal information as private and confidential (even when you are no longer a customer).

We will not give your details to anyone (even other companies in our group) unless:

• we have to give the information by law
• there is a duty to the public to disclose it
• you request us to disclose it, or we have your permission to do so or
• our interests require us to give the information (for example, to prevent fraud). We will not use this as a reason for giving information for marketing purposes.

Please note that your telephone conversations with us maybe recorded and monitored. If we record telephone conversations we will tell you at the beginning of the call.We do not provide information to third parties for marketing purposes.

Marketing of services
To help you keep up to date with our products and services, we may tell you about these. We may also tell you about another company's products or services. Should you not wish to be contacted in this way you can let us know at any time. Our account application forms have boxes which you can tick to advise us if you do not wish to receive this information.We will write to you at least once every three years to remind you that you can ask not to receive this information. This reminder may be contained in our regular update of savings information sent to you annually.

Making payments
Cash, cheques and postal orders in sterling will be accepted. Cheques should be made payable to either the account holder or to Ipswich Building Society in respect of(IRO) 'customer's name'.eg: Ipswich Building Society IRO Mr. R. Smith .Please do not make cheques payable to just Ipswich Building Society. Cheques will be added to your balance immediately.You can also pay money into your account by standing order although you will need to set this up direct with your bank. If you wish to cancel or modify the standing order, you will need to inform your bank. At any time you can have your passbook updated to show these transactions. At the time of printing, we cannot accept payment by direct debit into savings accounts.

For standing order payments, please quote the following details:
Society's Sort Code: 23-44-48
Society's Bank Account: 00004000
Reference:Please show your account number which is printed in your passbook or CTF certificate.

In order for the Society to accept coinage please:

• state in advance how much you wish to pay in
• bag up all change over £5.00
• maximum coinage per visit- £50 without £1 coins- £100 with £1 coins- all coinage bags must be full.

Please note that all change transactions must be paid into an account with the Society. Payments by debit card can be accepted via the telephone for specific account types (ISAs,Child Trust Funds and Bonds). Security checks will be needed and will be explained before processing the transaction.

Interest
Interest is calculated on a daily basis, from the date we receive your investment up to the date of withdrawal .Example: if you pay in money on a Monday you earn interest on that day. If you withdraw on a Friday, interest is paid up to and including the Thursday.Full details of interest rates are shown in our leaflet 'Investment Rate s'.A full explanation of how interest is calculated can be obtained from any of our branches.

Complaints
Although we do all we can to ensure we provide a first-class service, sadly from time to time things do go wrong. We are keen to be aware of your concerns as they help us identify ways in which we can improve the quality of service and possible training needs. We are committed to ensuring all complaints are fully and fairly addressed.If you have a complaint you should visit or contact your local branch, or any Society office, or call our central telephone number 0845 230 8686. We will try to resolve the problem speedily.If you choose to put your complaints in writing, please provide us with your account number and a description of events leading up to your complain.tA leaflet is available detailing our complaint procedure. You are at liberty to request a copy of this leaflet at any time.

Banking Code
The Banking Code is a voluntary Code of Practice which sets out standards for building societies, banks and credit/debit card issuers when dealing with personal customers. Compliance with the Code is monitored by the Banking Code Standards Board (BCSB).The Society subscribes to the Banking Code. You can obtain a copy of the Code at any of our offices.

Financial Services Compensation Scheme
The Society participates in the Financial Services Compensation Scheme. You may be entitled to compensation from this Scheme if we cannot meet our obligations .Payments under the Scheme are limited to a maximum of£35,000 of an investor's total shares and/or deposits in the Society. Most investors are covered, including individual sand small firms. A small number of categories of shares and deposits are not covered,for example deferred shares/permanent interest bearing shares. Although most shares and deposits are denominated in sterling, all other currencies are covered. Further details are available on request from the Society or from the Financial Services Compensation Scheme.

Membership rights
Individuals holding share accounts with the Society are members of the Society and are bound by our Rules. You can get a copy of the Rules by asking at any of our offices. The Rules set out the rights and obligations attaching to membership. While joint account holders are all members,only the first-named can exercise any membership rights arising from the account (for example, the right to vote at meetings). Please see Investment Terms and Conditions section of this booklet for more details. A booklet “Your Rights as a Building Society Member” is available on request.We are happy to open accounts for unincorporated clubs,associations and bodies corporate, including registered charities. These organisations can only open deposit accounts which do not give membership rights.

Branch closures
If we plan to close or move your branch, we will tell you at least eight weeks beforehand. From 1st March 2008 it will be twelve weeks if yours is the last building society or bank branch within a one-mile radius (four miles in rural areas).We will tell you if we plan to close an agency that you use and will advise of alternative facilities.

What you can do to protect your accounts
You can help prevent misuse of your account by:

• taking care of your passbook and other account information
• letting us know as soon as possible of any change in your name, address, telephone number or email address (if this is how we communicate with you)
• checking your statements or passbook regularly
• co-operating with us (or the police) in investigating transactions and
• never giving your account details or security information to anyone unless you know who they are and why they need them.

Please also see Condition 17 of this booklet.

If you send us a cheque through the post to pay into an account, it will help prevent fraud if you clearly write our name together with the name of the account holder(s). For example, Ipswich Building Society, IRO J. Smith.

Cheque clearing
The Society is able to allow withdrawals against cheques paid into your building society account four days after the receipt.

Example: if you pay a cheque in on a Monday you should be able to withdraw against it on Friday.

This is however no guarantee that the cheque is cleared. If by day six we find that the cheque has not cleared you will have to repay us the amount of withdrawal.With effect from 1 June 2008we will require six working days clearance on cheques paid onto your Building Society account but at this point we will guarantee that funds have been cleared.

Examples: Cheque paid in on a Monday - withdrawal can be made on Tuesday the following week.

(Please note Saturday is not counted as a working day). Cheque paid in on a Thursday - withdrawal can be made on Friday the following week. Interest on a cheque paid in will be calculated from the day we receive it. For more details, please see Conditions 7.2and 10 of this booklet.

Withdrawing funds
Withdrawals from cleared funds are limited to £500 cash or£100,000 by cheque per day per account from one of our branches. Agencies of the Society have individual limits and you should contact them to obtain the necessary information. For cheques in excess of £100,000 you will need to give us notice .A withdrawal may be made by a third party if written authority is given by the account holder. The maximum withdrawal in cash in these cases is £200 per week. The third party will need to prove their identity. The passbook will be retained by us and posted back to the investor.In certain circumstances you may be asked to show proof of identity when making a withdrawal.

Other services
The Society offers a wide range of services. We can help with:

• mortgage loans
• savings and investments
• life assurance
• critical illness cover
• income protection
• home and contents insurance
• pensions
• travel insurance
• motor insurance
• roadside recovery
• landlords insurance
• mortgage payment protection insurance.

If you would like details of any of these services, a financial review or financial planning advice, please ask at your local branch or contact us by telephone or email using the address listed on the inside of the back cover of this leaflet.

We only offer products from a limited number of providers. We introduce and arrange business for:Equity and Stakeholder Child Trust Funds - with Liverpool Victoria Portfolio Managers Limited. Protection, investments, and pensions - with Liverpool `Victoria Friendly Society Limited. Buildings and Contents Insurance - with Royal & SunAlliance Insurance plc.Mortgage Payment Protection Insurance - with TWGServices Limited. Motor, travel and landlord’s insurance and roadside recovery - with Endsleigh Insurance Services Limited.

Any financial advice given will relate only to the products of the Society and the named providers listed above.

INVESTMENT TERMS & CONDITIONS

1 Introduction
1.1 These terms and conditions referred to as the "Conditions"apply to all savings accounts with the Society, except if they are inconsistent with special conditions for particular accounts (in which case, those special conditions will apply). The Conditions apply to successive operations or a series of operations of the same nature to be performed over time in respect of your accounts.

1.2 In the Conditions:

• "the Society", "we", "us" and "our" refer to Ipswich Building Society and
• "you" and "your" refer to holders of savings
• "working day" means a day other than a Saturday,Sunday or bank holiday.

1.3 If you are a company, other form of corporation,partnership or unincorporated body (such as a club), please refer to Condition 22.

1.4 The Society’s investment products and services are only available to residents of the United Kingdom (excluding the Channel Islands and Isle of Man).

2 Membership
2.1 If these Conditions apply to your account you will (except where the account is a deposit account) be a member of the Society and therefore our Rules will apply. However, these Conditions, or any relevant special conditions for a particular account, will override the Rules in case of any inconsistency. A copy of the Rules is available on request or at any of our branches or on our website.

2.2 If you have a deposit account, you are not a member of the Society. You are, however, bound by some of our Rules,including 4(4) to (7), 5, 8(4) and (5), 12(5) and 46.These are set out in the Society's Rules and Memorandum.

2.3 New investing members from 2 October 2000 are subject to the Society's Charitable Assignment Scheme, full details of which are set out on the application form.

3 Opening an account
3.1 We will require evidence of your name, address and date of birth before an account is opened. If we receive money without evidence of identity that is satisfactory to us, then the money will be returned.

3.2 Once you have opened an account, you have 14 days after the contract is entered into (or, if later, 14 days from the day you first receive, on paper or electronically, these terms and conditions and other information relating to the account)to notify us in writing at our Principal Office that you want to change your mind. If you notify us within this time, we will help you switch to another of our accounts or(assuming we have received cleared funds) give you back your money together with any interest it has earned. We will ignore any notice period and any extra charges. Please note that this Condition 3.2, and the option to change your mind, does not apply to fixed rate accounts, or to accounts where the price depends on rises and falls in financial markets outside our control that may happen during the cancellation period, or to branch based Child Trust Fund accounts (in other words, not sold at a distance).

4 Account details
4.1 The address that you provide on the application form for the account will be the registered address for you, and will remain the registered address for you until it is changed in our records.

4.2 It is your responsibility to notify us of any change of address. You should also notify us of any change of name,telephone number and email address (if you have told us you want to be contacted in this way). All notifications must be in writing.

4.3 You agree to produce evidence of any new name or address,if we ask to see it. You must send or produce your passbook to us so that we can note the change of details.

4.4 You agree to provide us with specimen signatures, if we ask for them.

4.5 If you have more than one savings account with us, you must make sure that the registered address we have for you is the same in respect of each account.

4.6 If:

• you lose your passbook; and
• at or about the same time you notify us of a change of address

then we will not issue any cheques from the account payable to anyone other than the account holder for a period of five days from the date we receive the notification.Cash withdrawals will also not be permitted for this time. This is to protect you against possible fraud.

5 Minimum and maximum account balances
5.1 The minimum and maximum amounts that can be held in any particular account are set out in the special conditions for that account.

5.2 We can close an account if the amount in it is below the minimum for that account. We will give you at least 30days' notice before doing this. During this period, you can pay in more money to bring the balance up to the minimum. Instead of closing the account (or during any period when it is below the minimum amount) we may pay a reduced rate of interest.

5.3 The overall maximum holding by any one person in respect of all savings accounts with the Society is £250,000(exceptions may be made with the Executive's approval).

6 Paying money into your account
6.1 Unless special conditions for a particular account specify otherwise, you can generally pay money into your account any of the Society's offices or by bank transfer or post. However, for security reasons we do not recommend that cash is sent by post. Please see Condition 7.2 regarding when interest becomes payable.

6.2 If money is paid in by bank transfer or by BACS, it is your responsibility to make sure that all the account details are provided correctly. Incorrect and unallocated payments received by bank transfer will be returned to your bank every two weeks.

6.3 For security reasons, we reserve the right to refuse to accept large sums of money in notes or coins.

6.4 You can pay money into your account by standing order(although you will need to set this up direct with your bank). We cannot accept payments by direct debit.

6.5 Cheques made payable to the Society will only be accepted for payment into an account if they contain additional details (such as the name(s) of the account holder(s) or the account number), so that it is clear who the money is intended for.

7 Interest
7.1 We will tell you the interest rate that applies to your account(and when it is paid or credited) when you open it. This information is also available:

• in our Investment Rates leaflet
• on our website
• on our telephone helpline
• by asking our staff at our offices
• by looking at notices in our offices.

7.2 On our accounts we generally:

• calculate interest on a sum paid in from the day we receive it, and on any amount withdrawn up to (but not including) the day you make the withdrawal
• give you the choice of having the interest added to the account, paid into another account with us, or paid into your bank account.

However, this may vary depending on the type of account.You should check the special conditions for particular accounts. Further details of how and when interest is payable are contained in our Investment Rates leaflet and the literature relating to individual accounts.

A full explanation of how interest is calculated can be obtained from any of our offices.

7.3 We will give you information regarding your account, as follows:

• to help you compare interest rates on our different accounts, we will send you, at least once a year, a summary of these accounts (including accounts no longer available) and their current interest rates, unless your account has less than £500 in it
• we will tell you, at least once a year, about the different rates that have applied to your account during the year and any changes in the Bank of England base rate (unless we have already told you personally about these or if your account has less than£500 in it)
• if you have a variable rate account with more than£250 in it, and the interest rate has fallen significantly compared with the Bank of England base rate over the previous 12 months, we will contact you within a reasonable period after this has occurred to:
  • tell you that this has happened
  • give you details about how you can switch accounts or withdraw the money in your account.

7.4 Subject to any special conditions that apply to particular accounts, for example, fixed rate or tracker accounts, we can change interest rates as set out in Conditions 7.5 to 7.7 below.

7.5 We may change interest rates at any time if we reasonably believe that the change is needed for any of the following reasons which may relate to circumstances existing at the time or those that are expected to apply in the near future:

• to reflect changes in the Bank of England base rate or mortgage or interest rates generally (including the interest rates paid on similar accounts by other providers of financial services);
• to respond to changes in the law or the decision of a court or ombudsman;
• to meet relevant regulatory requirements;
• to reflect new (or changes to) statements or codes of practice or industry guidance designed to enhance consumer protection;
• to reflect changes to our costs, including administration costs and costs of providing services or facilities.

Any change we make to interest rates will be proportionate to the circumstances giving rise to the change.

7.6 Changes may include the introduction or alteration of‘bands’ under which:

• interest is not paid where the amount in the account is below a certain level and/or
• different rates apply depending on the amount in the account.

7.7 When we make these changes, we will tell you about them:

• by placing notices in the Society's offices, on our website and advertising the new rates in the East Anglian Daily Times within three working days of the change or
• within 30 days of the change, by letter, email (if you have told us you want to be contacted in this way) or other personal notice.

7.8 If you have a variable rate account with £500 or more in it and the interest rate falls by more than 0.25 per cent on a rate change compared with the Bank of England base rate,we will notify you personally within a reasonable period of time after making the change. This does not apply to:

• current accounts;
• interest rate tiers applicable to balances below the minimum operating balance for the account (provided we have clearly told you about the minimum balance requirements;
• accounts where we have told you that the interest rate payable on them will be fixed or less than 0.5 per cent a year while the balance remains below a certain level; or
• fixed rate or tracker accounts.

7.9 The information on our telephone helpline and our website will be updated within three working days of an interest rate change.

7.10 Where we make a change under Condition 7.6, then Conditions 18.3, 18.4, 18.5 and 18.7 will apply instead of Condition 7.7

8 Account charges
8.1 The Society does not currently make charges on savings accounts. If however, we introduce a charge relating to the day to day running of your account, we will give you at least 30 days’ notice by letter, email (if you have told us you want to be contacted this way) or other personal notice, before the change comes into effect.

8.2Where the charge does not relate to the day to day running of your account, we will tell you before we provide the product or service or at any other time you ask.

8.3We can change the charges we make at any time (if we reasonably believe that the change is needed) for any of the following reasons (which may relate to circumstances existing at the time or those that are expected to apply in the near future):

• to reflect changes to our costs, including our administrative costs;
• to respond to changes in the law or the decisions of a court or ombudsman;
• to meet relevant regulatory requirements;
• to reflect new (or changes to) statements or codes of practice or industry guidance designed to enhance consumer protection.

Any change we make to our charges will be proportionate to the circumstances giving rise to the change.

9Withdrawals
9.1 Withdrawals are subject to the special conditions for particular accounts and to any branch/agency withdrawal limits that we reasonably impose. The current limits are setout in our Investment Rates leaflet.

9.2 No withdrawal will be allowed:

• if it would cause the account to be overdrawn or
• from a passbook account, unless you produce the passbook at the time of withdrawal.

9.3 We may refuse to allow a withdrawal:

• if we are not satisfied that we have the proper written authority for the withdrawal, in accordance with the mandate you have given us
• against uncleared funds (see Condition 10).

9.4 We can restrict at any time the amount which can be withdrawn from any account. We will only do this if:
(a) we reasonably believe that there may be fraudulent activity or other financial crime affecting the account;
(b)we are requested to do so by any law, regulation or court order;
(c)there is a dispute (which we reasonably believe may be genuine) about the ownership of, or entitlement to, the money in the account;
(d)circumstances beyond our reasonable control prevent us from offering a normal service (such as in the event of terrorist threat, computer systems failure or strikes).

9.5 If a withdrawal is made by a cheque, we will not stop payment of the cheque unless we have clear evidence of fraud, or written confirmation from a payee that the cheque has been lost, stolen or destroyed.

9.6Please also note that:

• we will not send cheques to third parties by post
• we do not permit withdrawals to be made by direct debit or standing order.

10Uncleared funds
10.1Subject to any special conditions for particular accounts,and to Condition 9, we will allow withdrawals against a cheque four working days after it has been deposited with us. With effect from 1 June 2008 this will increase to six working days, provided we have not received notice that it has not been cleared. If the cheque is not cleared then you will have to repay us the amount of the withdrawal to the extent that there is enough other money in the account to cover it. However, we will not take money from your account, or require you to repay us, in respect of a cheque that has not cleared unless:

• the cheque is not in Sterling;
• the cheque is drawn on a bank or institution outside the United Kingdom;
• you agree otherwise;
• you are knowingly a party to a fraud in respect of the cheque; or
• the money is reclaimed from your account before close of business (5 pm) on the sixth day after it was deposited with us.

If a cheque that is deposited by you is not cleared, we will tell you about this by writing to you.

10.2 Withdrawals are not allowed against cheques paid into your account that are drawn on non-UK banks and/or non-sterling cheques until confirmation of the funds being cleared is received from the Society’s bankers.

10.3 For the purpose of Condition 10.1, the day of deposit of the cheque is the day it is paid in at a branch counter or the day we receive the cheque by post.

11 Closing your account
11.1 You can close your account at any time, subject to any special conditions that apply to particular accounts and to normal administration requirements.

11.2 We can close your account at any time without giving any reason, but (except in exceptional cases, such as suspected fraud or other criminal activity, or threatening or abusive behaviour):•we will give you at least 30 days' notice and•we will not use this right to repay a fixed term investment before the end of the fixed term.

11.3 If we close the account, we will pay interest at the agreed rate up to and including the date of repayment. We may make repayment by sending you a cheque.

11.4 If we close the account in full and make repayment to you,in person or by post, then you will have no further right or interest in the account.

12 Statements
We do not provide statements for our savings accounts with the exception of our ISA and Child Trust Fund accounts.

13Taxes
Where required by legislation, interest will be paid or credited after deduction of income tax at the appropriate rate.

14 Joint accounts and trusts
14.1 If an account is held in more than one person's name, then only the holder whose name appears first in our records will be entitled to membership rights (such as the right to receive notices of, and to attend and vote at, meetings). This is subject to any rights given to other holders by any legislation.

14.2 You can choose the order in which the names appear in our records. Any change in the order will happen when our records are actually changed. We will make the change within a reasonable time after you tell us about it.

14.3 For tax purposes only, we will treat joint account holders as being entitled to the money in the account in equal shares.This does not affect the operation of Condition 14.4 which takes precedence.

14.4 Where one account holder dies, we will, on receipt of satisfactory evidence of the death, treat the surviving holder(s) as being entitled to the account. We do not accept accounts on any other basis. The other terms of the account will remain unchanged. (Under the Rules, joint accounts cannot be held by the holders as tenants in common.)

14.5 Withdrawals and other transactions on a joint account need the signatures of all account holders, unless all of them have authorised us to accept the signature of any one of them or (if there are more than two holders) any combination of them.

14.6 Any authorisation given under Condition 14.5 can be stopped by any account holder. However, we will need all parties to the account to sign to put this into effect.

14.7 If we have reason to think that there is a dispute between account holders we may (but will not be obliged to) require the signatures of all account holders, despite any authorisation that has been given to us previously under Condition 14.5.

14.8 If there is a relationship between the account holders which ceases, you will need to inform us if the account is to be closed or you want any name to be removed from the account. If you do not inform us then, even if we know about the relationship breakdown, we will continue to operate the account in accordance with the instructions that you have given us. This may mean that withdrawals and/or closure of the account will be permitted on one signature.

14.9 We may, in accordance with Condition 9.4, freeze the account if we have reason to think that there is a dispute in relation to the money in the account. However, we will not be obliged to do this, unless we are ordered to do so by a court.

14.10 Any correspondence relating to the account will be sent to the address of the first-named account holder, unless you instruct us otherwise.

14.11 The liability of joint account holders is joint and several.This means that each of you is separately responsible to us for the performance of all the obligations of the account holders, and not just a share of them.

14.12 We do not have to recognise the interest or claim of any person other than the account holder(s) in respect of any money held in the account (and we will not have any liability for failing to do so), except as may be required by law. Further details about the rights and responsibilities of joint account holders are contained in the leaflet ‘You and Your Joint Account’. A copy of this is available on request.

15 Transfers
Unless the special conditions for a particular account say otherwise, you may ask us to transfer your investment to another person. We do not have to agree to this and if we do agree, it maybe subject to conditions and/or payment of a charge.

16 Unclaimed balances
16.1 If no payment into or withdrawal from your account is made (other than interest and charges initiated by the Society) for a period of five years, and we cannot trace you(after having made reasonable efforts to do so), then we may close the account. However, any money in it will remain yours, and if you contact us later ( and provide any necessary evidence of identity) we will repay the money from the closed account to you, together with interest at a rate that we reasonably consider to be appropriate.

16.2 Condition 16.1 is subject to any rules that may be made under any legislation.

17 Account documents
17.1 We may issue you with a passbook, certificate or other similar document relating to your account. If we do:

• the document will belong to us
• you agree to return it to us for updating, or for any other purpose we reasonably require
• you agree to keep it safe, and to tell us as soon as you discover it has been lost or stolen and
• the document must be produced to us before any withdrawal from the account is made.

17.2 We may issue a replacement for a lost or stolen passbook/certificate but this may be subject to payment of a charge and/or other conditions. These conditions may include:

• providing us with reasonable evidence of the loss or theft
• notifying, and co-operating with, the police
• restricting withdrawals from an account (for a lost passbook) from the date you notify us of the loss or theft until you receive a new passbook
• signing any form of indemnity that we may reasonably require.

17.3 If someone other than you produces your account document to us, pretends to be you or authorised by you,and is therefore able to withdraw money from the account,you will be liable for the amount of any withdrawals if you have acted fraudulently and you may be liable if you have acted without reasonable care.

17.4 You should check your passbook regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible, so that we can resolve the matter.

18 Changing these Conditions
18.1 We can change these Conditions and/or terms on which your account is held if we reasonably believe that the change is needed for any of the following reasons (which may relate to circumstances existing at the time or those which are expected to apply in the near future):

• to respond to changes in the law or the decisions of a court or ombudsman;
• to meet relevant regulatory requirements;
• to make the terms clearer or fairer;
• to provide you with extra benefits or services;
• to reflect new (or changes to) statements or codes of practice or industry guidance designed to enhance consumer protection.

18.2 Any change we make under Condition 18.1 will be proportionate to the circumstances giving rise to the change.

18.3 A change which is not to your disadvantage may be made immediately and without prior notice. We will tell you about the change within 30 days.

18.4 A change which is to your disadvantage will be effective only after at least 30 days' notice is given to you. At any time up to 60 days from the date of the notification, you may switch your account or close it without having to give any period of notice or pay additional charges.

18.5 Notices under Condition 18.4 will be sent by individual letter or email (if you have told us that you want to be contacted in this way). Notices under Condition 18.3 maybe given in this way, or instead be given by general notice in our branches, principal office and web site in conjunction with advertising in a local daily newspaper of our choice. The current newspaper we use is the East Anglian Daily Times.

18.6 Except as stated in Condition 7.9 this Condition 18 doe snot apply to changes to interest rates or charges, which are dealt with in Conditions 7 and 8.

18.7 If we have made a major change or a lot of minor changes in any one year, we will give you a copy of the new terms and conditions or a summary of the changes.

19 Notices
19.1 You will be taken to have received any letter or email or other personal notice 72 hours after we have sent it to you.

19.2 If we, accidentally, fail to:

• send to you a communication intended for our investors generally or a category of investors of which you are one or
• display a notice at any of our offices this will not make the notice invalid.

19.3 If an error is made in a notice, but this is corrected shortly afterwards by a subsequent notice, the notice period will run from the date of the original notice.

20 Matters beyond our control
We will not be liable to you if we are unable to provide any service in connection with your account because of strikes,power failures or other causes beyond our reasonable control.

21 Set off
We may use the money in your account towards payment of any money that you owe us which is due for payment but has not been paid. We will notify you if we do this. No interest will be earned on money used in this way.

22 Companies, etc
If you are a limited company or other type of corporation,you will need to authorise officers to operate the account.The application form has further details. We will also require evidence of identity and address for these persons.

23 Law
These Conditions are governed by the laws of England and Wales.

24 Language
All communications between you and us will be in English unless we specifically agree otherwise.

BRANCH OFFICES

Aldeburgh
103 High Street IP15 5AR
Tel. (01728) 453840
aldeburgh@ibs.co.uk

Hadleigh
94 High Street IP7 5EL
Telephone (01473) 827373
hadleigh@ibs.co.uk

Halesworth
6 Market Place IP19 8BA
Tel. (01986) 875133
halesworth@ibs.co.uk

Haverhill
16a High Street CB9 8AR
Tel. (01440) 710720
haverhill@ibs.co.uk

Ipswich
44 Upper Brook Street
IP4 1DP
Tel. (01473) 342200
ubs@ibs.co.uk

Ipswich
Unit 22 Tower Ramparts
Shopping Centre IP1 3BB
Tel. (01473) 230211
tr@ibs.co.uk

Saxmundham
10 High Street IP17 1DD
Tel. (01728) 603876
saxmundham@ibs.co.uk

Woodbridge
New Street IP12 1DT
Tel. (01394) 380537
woodbridge@ibs.co.uk

AGENCIES

Capel St Mary
Mall-Wood Insurance
Services Ltd
27a The Street
IP9 2EE
Tel. (01473) 311558

Felixstowe
Bannister & Co.
173 Hamilton Road
IP11 7DR
Tel. (01394) 282037

Needham Market
Home Financial
24 High Street
IP6 8AP
Tel. (01449) 721216

Clare
Wayman & Long
27 High Street
CO10 8NZ
Tel. (01787) 277375