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Coronavirus (COVID-19): mortgage payment holidays
Posted: 18th Mar 2020

Updated: 19 March 2020

Following the government’s statement on 17 March regarding mortgage payment holidays we have updated our approach to how we can offer this to our members affected by COVID-19.

Affected borrowers who are up to date with their mortgage payments and seeking a mortgage payment holiday are asked to complete and return our self-certification request form by post or by email to (we suggest using secure email where possible). Agreed arrangements will not be reported to credit reference agencies.

Please note borrowers who are already in a payment shortfall or arrears will need to contact us in the first instance to discuss the options available.

To get in touch with our mortgage payments team please call us on 0330 123 0773 or email us at We are currently experiencing a high level of enquiries so please do bear with us and we will respond to you as soon as we can.

Tags: Mortgages

Your home may be repossessed if you do not keep up repayments on your mortgage.